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Refund Policy
What is your Refund Policy?
In transit, damages are not guaranteed. We take utmost care of the packages while packing and shipping. However, to claim, an unboxing video with a clear view of the label and our custom box is mandatory. If you’re sending a picture, a picture with our gratitude card is a must. We won’t be able to process any claims without the above.
How does the delivery process work?
- Once our system processes your order, your products are inspected thoroughly to ensure they are in perfect condition.
- After they pass through the final round of quality checks, they are packed and handed over to our trusted delivery partner.
- Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
- Refund will be processed within 3 to 7 days of delivery and payment will be refunded back to original payment method.
How are items packaged?
We package our products in our customized boxes, which is then inserted into our customized tamper-proof bags. Each individual product is packaged in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap. We pride ourselves on the quality of our packaging.
What is the range of locations to which International Makeup ships its products?
International Makeup ships throughout India!
My order has been shipped. Now how can I track it?
- Once your order has been dispatched, you will receive an email on your registered email address & SMS on your registered mobile number with the details of the tracking link and the courier company that is processing your order.
- You can track the status of your package 24 hours after your order is dispatched from our warehouse.
What is the estimated delivery time?
- We usually dispatch most orders within 2-4 business days (excluding Saturday-Sundays and public holidays)
- Though we keep 95% of our catalogue in our inventory, certain products need to be sourced directly from the brand itself so that we can live up to our promise of providing fresh, non-expired products.
- While we are trying our best to avoid this situation, these products might delay your order.
- If you are ordering our products from a sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 5 days of the order date.
- The product will be shipped within 4 working days.
My order will be shipped in multiple shipments? What does this mean?
Don’t worry! This is a completely normal situation. This just means that different parts of your order may have simply been shipped from our different warehouse locations or it is to ensure that all that you ordered reach you safely. Rest assured, you will only have to pay the shipping/COD charge if applicable, on the first package you receive.
Are there any shipping charges applicable to my order?
- We have standard shipping charges for all addresses.
- Shipping charges – A flat Rs.150/- charge is applied to all orders in all categories.
Does International Makeup ship outside India?
At present International Makeup ships only in India. However, we are working on starting international delivery to many other countries, so stay tuned!